Who answers the phone
Chelmsford Pro Plumbing is a 24/7 plumbing dispatch service for Chelmsford, Massachusetts and four nearby towns. We take your call, work out what is wrong, and arrange a plumber. We keep our claims to what we can stand behind, which is why you will not find invented review counts, awards or founding dates on this site.
This website is a call line, not a plumbing contractor. The plumber who does the work holds the license, pulls the permit as Massachusetts requires and carries the insurance, and the town does the inspection. Ask for the license type and number before work starts.
What we do and do not do
- We handle repairs, replacements and installs listed on our services page.
- We clear drains, find leaks, repair sewer lines and fix water heaters and fixtures.
- We do not do well drilling, septic pumping, foundation repair or mold remediation, and we say so on the phone.
- We do not promise arrival times. We do offer same-day appointments when available.
- We price before the work starts.
Have a plumbing problem?
Call the 24/7 line.
How a call works
- Dispatch answersA person picks up the 24/7 line. You describe the problem and give your address.
- Safety firstWe tell you what to shut off, what to avoid and when to call 911 instead.
- A plumber is assignedA plumber is sent based on the problem and the location.
- Diagnosis and priceThe plumber explains what is wrong, the options and the price before starting.
- Work and follow-upThe repair is done, tested and explained. Ask us about anything that looks unclear afterward.
How to check any plumber in Massachusetts
Only licensed master or journeyman plumbers may do plumbing work in a Massachusetts home. The Board of State Examiners of Plumbers and Gas Fitters keeps license records, and a license type and number must appear on a plumber's advertising. Ask for the permit on any job that replaces or relocates piping, because it shows the work will be inspected.
Minor repairs, such as clearing a blocked drain or fixing a leaky faucet, do not need a permit. Replacing or relocating fixtures, valves or piping does. If a plumber tells you a permit is not needed for a larger job, ask the town's plumbing inspector.
Prices and what we tell you before work starts
We do not publish a flat price list, because a drain clog in a sink and a clog in a main line are different jobs. We explain the problem, the choices and the price first. If we find something that changes the job, we stop and tell you before continuing.
Pages for each service list what drives the price, such as access, materials, the time of day and whether a permit is needed. You can read those before you call.
Safety information we give on every call
- If you smell gas, leave the house and call 911 before you call us.
- If water is near the electrical panel, stay clear and tell us when you call.
- Shut off the main water valve if a pipe has burst and know where it is.
- Do not use drain chemicals on a clog you plan to have cleared, because they are hazardous to the plumber who opens the line.
- Keep children and pets away from standing water that may contain sewage.
These steps cost nothing and they reduce damage while a plumber is on the way.
Where we work
Our phone number and email are on the contact page. We serve Chelmsford and its villages, plus Westford, Billerica, Lowell and Tyngsborough. See the service area page for the full list.
What to have ready when you call
- Your street address, town and the nearest cross street.
- What is happening, in plain words, and when it started.
- Whether you have shut off water, power or fuel already.
- The age of the house and the type of heating, for heating or water heater calls.
- A phone number we can reach if the call drops.
None of this is required. If you only have time to say where you are and what is wrong, that is enough to start dispatch.
Seasonal plumbing in a New England town
Plumbing calls follow the weather. Winter brings frozen pipes, burst lines and heating outages. Spring brings thaw, high groundwater and sump pump failures. Summer brings heavy use of drains, outdoor spigots and water heaters. Fall is the right time to service boilers and shut off outdoor lines.
Knowing this helps you plan. A boiler tune-up in October costs less than a midnight call in January, and testing a sump pump in March beats discovering it failed in the middle of a storm.
Pages that explain our work
If you want to know what a service involves before you call, each service page lists the symptoms, what to do while you wait, the repair choices and what drives the price. Start with drain cleaning, water heater repair or sewer line repair.
Need a plumber now?
Call the 24/7 line.
Standards and sources
We work to the state plumbing code, 248 CMR, which is administered by the Board of State Examiners of Plumbers and Gas Fitters, and we follow each manufacturer's installation instructions.