Where we take calls
We take calls around the clock for Chelmsford and four nearby towns. Each town has its own page with local water and sewer details, because a plumber in Billerica needs to know different things than one in Tyngsborough.
Not sure we cover you?
Call and give your street. We will tell you.
The Chelmsford villages
Inside Chelmsford we serve the town center, North Chelmsford, South Chelmsford, West Chelmsford and East Chelmsford. The Westlands, the 1920s neighborhood on the Lowell side of town, has its own page as well. North Chelmsford has its own ZIP, 01863, and the rest of the town uses 01824. Chelmsford has three separate water districts, so when you call, mention your street.
Our largest services are drain cleaning, water heater repair and burst pipe repair, and they are available in every village and every town on this page.
Roads shape how we dispatch. Route 3, Interstate 495, Route 110 and Route 4 cross Chelmsford, and a call from the north end of town and a call from the south end are different drives. Tell us the village and the cross street and we plan around it.
How dispatch works across town lines
One phone number covers every town on this page. You call the 24/7 line and describe the problem. We ask for the street address and the town, because a street name can repeat across the area, and we confirm the ZIP code so the right plumber goes to the right door.
- You callGive your street, town and what is happening.
- We give safety stepsShutoffs, power and what to avoid while you wait.
- A plumber is sentClosest available plumber for the emergency.
- You hear the priceThe diagnosis, options and price come before work starts.
What changes from town to town
The plumbing is the same, but the utilities are not. Water, sewer, permits and inspections run through each town's own offices, and some homes use a private well or a septic system instead of town services. That is why the first questions we ask are the street and the town.
| Town | Typical call types | Local page |
|---|---|---|
| Westford | Wells, water heaters, frozen pipes | Westford plumber |
| Billerica | Sewer backups, basements, water heaters | Billerica plumber |
| Lowell | Older buildings, multifamily, commercial | Lowell plumber |
| Tyngsborough | Frozen pipes, wells, sump pumps | Tyngsborough plumber |
Each page above covers the water and sewer contacts we have verified for that town. If you need something that page does not cover, ask when you call.
Services available in every town
- Emergency plumbing and burst pipe repair, day or night.
- Drain cleaning, hydro jetting and sewer line work.
- Water heater repair, replacement and installation.
- Leak detection for a running meter or a high bill.
- Sump pumps, basement water control and boiler repair.
- Commercial plumbing for restrooms, kitchens and storefronts.
The full list is on our services page. Same-day appointments are offered when available.
Outside these towns
If you live outside the towns listed, call anyway. Dispatch can tell you whether a plumber can reach your address and how long it might take. We would rather tell you honestly that we cannot cover an address than promise a time we cannot keep. For anything involving gas odors, fire or an injury, call 911 first.
Property managers and landlords with buildings in more than one of these towns can use the same number for all of them. Tell dispatch which building and which unit is affected, who can let the plumber in and who approves the work. That keeps a multi-property call from turning into a string of questions at the door.
Seasonal calls across the area
Across all five towns, the calls follow the weather. Cold snaps bring frozen and burst pipes, so know where your main shutoff is before winter. Thaw and heavy rain bring sump pump failures and basement water. Warm months bring drain clogs, water heater failures and outdoor spigot leaks.
Homes on private wells have different winter risks than homes on town water, because a burst pipe keeps pumping until the well pump is shut off. Tell dispatch which system you have, and we adjust the instructions we give you.
Before you call
- Know your main water shutoff and the breaker for your water heater.
- Note your street address and the nearest cross street.
- Have your water district or town utility contact handy for billing and meter questions.
- Photograph any damage for your records and your insurer.
Our leak detection page explains a meter test that tells you in ten minutes whether a leak is real.
Plumbing emergency near Chelmsford?
Call the 24/7 line.
Questions about coverage?
Call and give your address.
Standards and sources
Each town applies the state plumbing code, 248 CMR, through its own plumbing inspector, so permit questions go to the town where the work is done.